Tesco Bank launches free helpline for new paw-rents

Tesco Bank has today launched a free telephone help line in a bid to help prospective cat and dog owners select a pet that suits their lifestyle. The phone line – which is completely free to all Tesco Clubcard holders – will help pet owners choose the right breed for them and provide helpful advice on the first few weeks of pet ownership.

The phone line has been launched in response to a survey of pet owners which shows that 8 out of 10 new pet owners found the early days with their pets challenging and almost half said they did no research to help them resolve these challenges. Additionally, almost a third of pet owners did no research prior to buying or adopting their pet, leading to 1 in 10 owners saying they might not pick the same pet again.

The phone line will offer completely free and confidential advice from registered vet nurses on things like picking the right breed of cat or dog, and how to get your home ready for the new arrival. Clubcard customers can call as often as they need during the process of choosing their new cat or dog and during its first few weeks as a new member of the family.

David McCreadie, Managing Director of Tesco Bank, said;

“A bit like having a baby, deciding to own a pet is a life changing decision, and one that needs to be thought through thoroughly. What’s surprising is that new pet owners tend to make this decision quickly, and might not always have the time to research their choice. To help our customers during this time, we have launched a completely free phone line which they can turn to for advice. We see it as an essential little help to surviving the new arrival!”

Dr Mark Evans, veterinary surgeon and TV presenter, added;

“Cats and dogs can enhance our lives in so many ways.  So, they deserve the best in return.  Making sure they stay happy and healthy is not a given.  It is up to us to ensure they get the most out of their lives and that's a big and serious responsibility.  It takes time, effort and money.  But, get it right and the rewards for them, and us, are huge.  Choosing the most appropriate kind of pet and then the right individual is crucial.  And, the care, nurturing and guidance you give them in the early days, weeks and months - as their minds and bodies develop and grow - is absolutely critical to success. Well done to Tesco for supporting would-be owners to become great pet pawrents!”

Tesco Bank’s Free New Pet Help Line is available for anyone with a Clubcard to call for free, on 0800 088 3125. For more information, please visit; http://www.tescobank.com/pet-insurance/tesco-starter-pack


For more information and media enquiries please contact:

Tesco Bank press office

+44 (0) 131 274 3630 

Notes to Editors:

Research undertaken by eDigital on behalf of Tesco Bank. Data generated between 3rdand 4th June 2016 (1016 responses collected). The new phone line for Paw-rents will be provided by vetfone™ . vetfone™ is a 24/7 helpline that provides expert advice from nurses qualified with the Royal College of Veterinary Surgeons. Any Tesco customer with a Clubcard can call our dedicated number for free for advice both pre and post purchasing or adopting a new cat or dog. The vetfone™ service is provided by Vetsdirect Ltd.

More information about Tesco Bank Pet Insurance and vetfone™ can be found at; http://www.tescobank.com/insurance/petins/vetfone.html

Tesco Bank Pet insurance is arranged, administered and underwritten by Royal & Sun Alliance Insurance Plc

About Us:

Tesco Bank’s goal is to make banking and insurance easier and better value for people who shop at Tesco. We’ve been around since 1997 and today we help more than 5 million customers manage their money every day. Our 4,000 colleagues serve our customers seven days a week from our three main centres in Edinburgh, Glasgow and Newcastle, and we are also available through online and mobile banking 24/7. Tesco Bank participates in the Chartered Banker Professional Standards Board.

Tesco Bank is a trading name of Tesco Personal Finance plc. Registered in Scotland No. SC173199. Registered Office: 2 South Gyle Crescent, Edinburgh, EH12 9FQ

You may also like