Tesco Bank offer free cash-delivery service to vulnerable customers

Partnership with foreign currency provider Travelex delivers cash to the homes of those who cannot reach an ATM

Tesco Bank has launched a new service to support vulnerable customers who have no access to cash as a result of Covid-19.  Customers who are self-isolating or shielding can get cash delivered to their home free of charge.

The service is available to Tesco Bank’s savings and personal current account customers and utilises the Tesco Travel Money home delivery service provided by Travelex, giving customers sterling instead of foreign currency.  Customers can have a minimum of £20 and a maximum of £500 safely delivered to their home by Royal Mail Special Delivery.

Tesco Bank has created a contact centre process to help identify customers who might benefit from this service. 

Sigga Sigurdardottir, Chief Customer Officer, Tesco Bank said: 

“Many of our most vulnerable customers still prefer cash as a payment method but cannot get to an ATM as a result of Covid-19.  This service allows us to get cash to them at home safely which they can then use this with friends, family or volunteers who are helping them with their shopping.”

Nathan Best, Commercial Director UK & North America, Travelex said:

“We are delighted to partner with Tesco Bank and switch our travel money delivery business to get cash directly to those who need it most. By working with Tesco Bank we are able to help some of the most vulnerable in society with the ability to deliver cash directly to their door.”


For further information please contact:

Barry Cameron, Tesco Bank:                       Barry.Cameron@tescobank.com; 07841 192899

Adam Cooper, Travelex:                               press@travelex.com; 07785 404328

Notes to Editors:

About Tesco Bank

Tesco Bank’s goal is to make banking and insurance easier and better value for people who shop at Tesco. We’ve been around since 1997 and today we help more than 5 million customers every day with a broad range of services. Our 3,900 colleagues serve our customers seven days a week from our three main centres in Edinburgh, Glasgow and Newcastle, and we are also available through online and mobile banking 24/7. Tesco Bank participates in the Chartered Banker Professional Standards Board.

Tesco Bank is a trading name of Tesco Personal Finance plc. Registered in Scotland No. SC173199. Registered Office: 2 South Gyle Crescent, Edinburgh, EH12 9FQ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

About Travelex

Headquartered in London, Travelex has a rich heritage in foreign currency, pioneering the travellers’ cheques of the past and the digital payments of the future. With a presence in over 70 countries, and over 1,200 stores at both on-airport and off-airport locations around the world, Travelex has distilled its expertise and experience into a platform that reinvents physical and digital cross-border money movement globally to ensure its clients remain one step ahead of the competition. The platform provides financial institutions with a trusted, efficient and accurate international money transfer service, plus secure and reliable banknote delivery of both major and exotic currencies.

A market leading foreign exchange specialist, the business covers the entire value chain of the retail foreign exchange industry. Travelex Group is also active in the remittances and payments space enabling physical and digital cross-border money movement for consumers and financial institutions.

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